Shipping Coverage

We offer free shipping to eligible destinations worldwide. Delivery eligibility and available services are confirmed during checkout.

Service to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, remote areas, and international destinations may vary by carrier and product. If checkout does not offer a service for your address, please contact us before ordering.

International orders: Import duties, taxes, customs clearance fees, or other destination charges are not shipping fees and may be the customer’s responsibility where applicable.

Order Processing

Most orders are prepared for shipment within 1–2 business days after payment is successfully received and any required order verification is completed.

• Business days are Monday through Friday, excluding U.S. public holidays.
• Orders placed on weekends or holidays begin processing on the next business day.
• Address verification, payment review, high-volume periods, or inventory checks may require additional time.

Transit and Delivery Estimates

For most eligible U.S. orders, estimated carrier transit is 3–7 business days after dispatch. International transit times vary by destination, customs processing, and carrier service. Estimates begin when the carrier accepts the package, not when the order is placed.

Please note: All delivery windows are estimates, not guarantees. Shipping is free, but international duties, taxes, and customs-related charges may apply separately.

Tracking Your Order

When your order has been dispatched, tracking information will be sent to the email address used at checkout. It may take 24–48 hours after shipment for the carrier’s first scan or movement to appear.

Please monitor tracking updates and make reasonable arrangements for a safe delivery location. If tracking has not updated beyond the estimated delivery window, contact us with your order number and tracking number.

Address Changes and Delivery Details

Review your shipping name, street address, apartment or unit number, city, state, ZIP code, phone number, and email carefully before completing checkout.

If a correction is needed, contact us immediately. We will try to help, but an address change cannot be guaranteed after processing begins or after the package has been transferred to the carrier.

If a package is returned because an address was incorrect, incomplete, refused, or undeliverable, additional shipping costs may apply before reshipment.

Delayed, Lost, or Marked-Delivered Packages

If tracking shows “delivered” but the package is missing

1. Check the delivery area, mailbox, building reception, household members, and nearby safe locations.
2. Allow up to 24 hours because some carrier scans can appear before final placement.
3. Contact the carrier using the tracking number for delivery details.
4. If the package is still missing, contact us so we can review the order and assist with a carrier inquiry.

If tracking is delayed or has stopped moving

Contact us after the estimated delivery window has passed. We may open a carrier investigation. Any replacement, refund, or other resolution depends on the investigation outcome and order eligibility; it is not automatic while a carrier review is open.

Damaged Packages and Carrier Delays

If the shipping carton or product arrives visibly damaged, keep the package, product, accessories, and labels. Take clear photos and contact us promptly with your order number so we can review the issue.

Severe weather, holidays, peak-season volume, transportation disruptions, local emergencies, or other carrier events can delay delivery. We will provide reasonable assistance, but carrier events outside our control may affect estimated arrival dates.