DIGIBOX PURCHASE PROTECTION
Warranty & Returns
Shop with clear protection from an independent authorized DIGIBOX retailer. This policy covers our one-year limited warranty, 30-day return period, refund timing, and support for damaged or faulty products.
Last updated: July 17, 2026
A fair, documented process for every eligible request.
This policy applies to products purchased directly from this store. Keep your order confirmation, product serial number, original packaging, accessories, manuals, and any promotional gifts. Purchases made from another seller must be handled by that seller under its own policy.
One-Year Limited Warranty
Eligible DIGIBOX hardware is covered by a one-year limited warranty beginning on the carrier-recorded delivery date. The warranty applies to the original purchaser and covers verified defects in materials or workmanship arising during normal intended use.
Proof of purchase and the product serial number may be required. We may first provide reasonable troubleshooting steps before authorizing a return, repair, replacement, or other remedy.
30-Day Return Eligibility
You may request an eligible return within 30 calendar days after delivery. To qualify, the product must:
- Have been purchased directly from this store.
- Be returned in new or like-new condition without physical damage.
- Include the original box, device, remote, cables, power adapter, manuals, accessories, and promotional gifts.
- Be free of personal data, passwords, account locks, or unauthorized software modifications.
- Have an approved return authorization before shipment.
Warranty Exclusions
The limited warranty does not cover problems caused by misuse, abuse, accidents, liquid, fire, improper power supply, power surge, unauthorized repair or modification, incorrect installation, commercial use outside the product’s intended purpose, cosmetic damage, normal wear, or loss.
Third-party apps, subscriptions, internet services, content availability, and changes made by service providers are not hardware defects and are not covered by this warranty.
Return Condition Review
Every returned item is inspected after arrival. Missing accessories, missing promotional gifts, physical damage, altered serial numbers, account locks, heavy signs of use, or a condition different from the approved request may reduce the refund or make the return ineligible.
Original shipping charges are normally non-refundable unless the return results from a confirmed defective, damaged, or incorrect item supplied by us.
How to Start a Return or Warranty Request
Contact us before sending any product. We will review the request and provide the correct U.S. return address and authorization instructions when eligible.
Important: Do not send a return to the shipping address printed on the parcel or to any address not provided by our support team. Unauthorized returns may be delayed, refused, or lost.
Damaged, Incorrect, or Faulty Products
| Damaged on arrival | Contact us as soon as possible, preferably within 48 hours of delivery. Keep the shipping carton and provide photos of the box, label, device, and damaged area. |
|---|---|
| Incorrect item received | Do not use or discard the item or packaging. Send your order number and clear photos so we can verify the shipment and provide instructions. |
| Product is not working | Describe the issue and any error message. Support may request a short video and guide you through power, cable, reset, network, or software checks before approving warranty service. |
| Confirmed eligible defect | Depending on the circumstances, the available remedy may be repair, replacement with the same or comparable product, or an approved refund. Return-shipping instructions will be provided in writing. |
Refund Timing
After an approved return reaches our U.S. return facility, it is inspected. Approved refunds are normally issued to the original payment method within 5–10 business days after inspection is completed.
Your bank, card issuer, or payment provider may require additional time to post the credit. We cannot control that external processing period.
Return Shipping
Approved returns are processed through our U.S. warehouse. For a confirmed damaged, defective, or incorrect item supplied by us, support will provide an eligible return-shipping solution.
For preference-based or change-of-mind returns, the customer is responsible for secure return shipping, tracking, and suitable packaging. Shipping charges sent without written authorization are not reimbursed.
WARRANTY & RETURN FAQ
Common Questions
When does the one-year warranty begin?
The one-year limited warranty begins on the carrier-recorded delivery date for an eligible product purchased directly from this store.
Can I return a used DIGIBOX within 30 days?
A lightly opened product may qualify if it remains in new or like-new condition and includes all original items. Products with damage, account locks, unauthorized modification, missing parts, or heavy use may not qualify for a full refund.
Where do I send an approved return?
Our support team will provide the correct U.S. return facility address after the request is approved. Do not ship a product before receiving authorization.
How long will my refund take?
Approved refunds are normally issued within 5–10 business days after the returned product is received and inspected. Your payment provider may need additional time to post the credit.
What should I send for a faulty-product claim?
Send your order number, product serial number, a clear description of the issue, and photos or a short video when requested. Keep the original box and all accessories until the case is resolved.
Start a return or warranty request
Contact us with your order number before shipping anything. Our support team will review eligibility and provide the next steps.
This policy applies only to eligible purchases made directly through this independent authorized DIGIBOX retail store.